Project Management & HRM Consulting Cases
2015 “Making Your Case” Compatition

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Seven PM & HRM Consulting Cases,
Relevant to the “What’s Next?” Participants’ Career Interests

 

1. Mehta Exports
Country represented in the case: India

2. The Survival of Hongta Bookstore
Country represented in the case: China

3. All about Home Care
The country represented in the case: United States

4. Carmudi – A Vehicle Trading Platform
Country represented in the case: Vietnam

5. Shanghai Rural and Commercial Bank
Country presented in the case: China

6. Genesis HealthCare LaPlata Employee Corruption
Country represented in the case: United States

7. Asian University: Qualifications vs. Relationships in Faculty Recruitment
Country represented in the case: Vietnam

 

Please See Details on the Cases’ Authors and Dilemmas:

Priyanka Mahendra Kumar

MS in Project Management

 

Mehta Exports

Country represented in the case: India

Mehta Exports is a garment manufacturing company in India.  For the first time the company has undertaken a huge project to manufacture 100,000 garments. To produce the garments, Mehta Exports purchased dyed fabric from smaller Indian textile companies and these companies apply environmentally harmful dyeing processes. Recently, the government of India has introduced a law for dyeing industries to stop their toxic discharge and install treatment plants that would clean and recycle the wastewater. These issues have raised concerns for Ashish Kumar, the President of Mehta Export since the law has created a sudden increase in overhead costs, which has increased the overall project costs. Now the expected return on investment has fallen so drastically that it makes the project of producing 100,000 garments on the previously negotiated price questionably profitable. The case investigates options of how the CEO can manage the change that has occurred in the project execution and cut down costs.

 

Zhanhe Ma

MS in Leadership

 

The Survival of Hongta Bookstore

Country represented in the case: China

The case represents the dilemma of a university bookstore manager/university student, Jim, who faced a challenge in his first job. As the bookstore revenue declines, Jim has to rescue the business:  if Jim cannot change the situation of Hongta Bookstore within three months and bring it back to sustainable sales and profit, the bookstore will closed. Jim takes this challenge very personally and is driven to succeed.  Jim’s challenge increases with the restrictions around Hongta bookstore marketing and product choice because of Guanxi relationships involved in the case.

 

Abubakr F Abou-Elala

MS in Leadership

All about Home Care

The country represented in the case: United States

 The case investigates a conflict between Dr. Hussein, a CEO of the hospital, and Mr.Tarek, Business Development Manager, in implementing changes in hospital operations. While Dr. Hussein hired Mr.Tarek to optimize business operations in a fast growing hospital, he resists any changes that Mr.Tarek initiates. Mr.Tarek believes Dr. Hussein is not willing to give up any of his power and keeps controlling every minor portion of operation. The author of the case serves as Mr.Tarek’s consultant in organizational transformation and change implementation and considers different options for his actions.

 

Quang Pham,

MS in Leadership

 

Uyen Phan

MS in Leadership

 

In partnership with Vietnam International University

Carmudi – A Vehicle Trading Platform

Country represented in the case: Vietnam

The case is built around Ms. Thao’s dilemma of how to assure sustainable quality of Carmudi’s service in Vietnam.  For years, Carmudi has been hiring interns which allowed Carmudi to deal with a lack of a qualified workforce in Vietnam and also control expenses. However, this strategy led to the need for constant efforts in searching and recruitment, extensive training, inconsistency in service and inefficiency in work, and high turnover.  Ms. Thao wants to change the situation and is considering three options: first is to reduce the number of interns, second is to arrange interns in smaller groups working on smaller projects, and third is to substitute interns with fresh university graduates hired for permanent positions (vs. interns hired for temporary jobs). The case analyzes each of the options and provides Ms.Thao with recommendations and action plans.

 

Can He

MS in Leadership

 

Shuhao Shi

MS in Leadership

 

 

Shanghai Rural and Commercial Bank

Country presented in the case: China

The key problem of this case involves the organizational issue of “ethical fairness vs. professional merit” in the Chinese business environment. Ms. Jiang, a branch SRCB manager, is facing a dilemma of whether to offer a permanent job to Lin, the under-qualified daughter of a valuable Bank customer, or not. Based on the experience of with Lin as temporary employee for the past three months, Ms. Jiang has the impression that if she decides to keep Lin, Lin might possibly bring risks and problems to Ms. Jiang`s team and lower team performance. If Ms. Jiang decides not to hire Lin, Lin`s father may possibly end the business relationship with SRCB, which means SRCB will lose a valuable customer.

 

Edward Richardson

MS in Leadership

HRM concentration

 

 

Genesis HealthCare LaPlata Employee Corruption

Country represented in the case: United States

The case presents Genesis HealthCare LaPlata organization, which  is plagued by a whole host of problems: four Certified Nursing Assistants engaged in intentional gross negligence by soliciting funds for various personal reasons from resident patients;  abusint sick and annual leave; showing outright and utter disregard for figures of authority  causing undue hardship as well as abandoning duties; and finally, a maintaining employment of a facility director who has been deemed a corporate menace by staff members. Director of Nursing, Ms. Bivens, faces a dilemma of how she should proceed in reporting the criminal behaviors of the four employees and the facility director and what leadership model she should use to establish an ethical environment that has never been present. She must act quickly as the well-being of patients and her staff is at stake. The case analyses different options for Ms.Bivens’ course of action and provides recommendations.

 

Luan Le

MS in Leadership

 Ly Le

MS in Leadership

In partnership with Vietnam International University

AB Asian University: Qualifications vs. Relationships in Faculty Recruitment

Country represented in the case: Vietnam

 The case discusses a dilemma of Mr. Pham, the Dean of School of Business, in one of Vietnamese universities. The dean feels constant pressure to hire relatives of the university powerful stakeholders as business school faculty members. In the Vietnamese culture this is actually a norm. At the same time, with globalization of Vietnamese universities, the Dean is under increasing university pressure to produce sustainable stream of strong publications, written by his faculty and accepted by international academic journals which, in turn, contribute to the university ranking. The authors of the case apply the strategic portfolio approach in search of realistic for the Asian culture options in faculty recruitment and school investment into faculty development that might satisfy expectations of a wider range of the dean’s stakeholders.